Party Information /Terms & Conditions

The Fenton Fun Factory, Montrose Works, King Street, Stoke on Trent, ST4 3EF Tel:01782 698957 

 

Deposit: Non-refundable £30 (£50 for an Exclusive Hire) deposit to be paid at the time of booking. If needed, your party invites can be collected from The Fun Factory upon receipt of a deposit or downloaded from our website and printed out by yourself. By paying your deposit, you are confirming that you accept all of the terms stated below. 

 

Final Balance: To be paid at least 5 days before the party. The Fun Factory reserves the right to cancel any party for failure to pay the balance by the due date and the deposit will be non-refundable. The following must also be confirmed and paid for at this time: 

 

  • The final numbers of children including a list of names, 

  • Dietary requirements/food allergies of guests, 

  • Party extras required including adult platters.

 

Please let us know if there is an increase in numbers after you have paid the final balance.

 

Cancellations: All party deposits and final payments are non-refundable
therefore no refunds can be made for children that cancel their attendance after the final balance has been paid. In the event of illness or severe weather conditions we will endeavour, wherever possible, to change the date of the party (subject to availability).

 

Minimum numbers:
• Fun @ The Factory: 8 children
• Fun Factory Exclusive: 18 children

 

If the party runs with less than the minimum number of children, a charge for the minimum number of children will be made nevertheless.

 

Maximum ages:
• Fun @ The Factory: 8 Years
• Fun Factory Exclusive: 12 Years old 

  • Fun Factory DIY: 12 Years old

 

Children over the above ages will be allowed to enter the centre but will not be allowed on any play equipment. 


On the day of the party: Your party will last 2 hours. Please do not arrive more than 10 minutes before your party is due to start. Should your guests bring children that have not been included on the guest list they will be required to pay the normal entrance price for those children before being permitted into The Fun Factory.
 

Supervision: All children must be accompanied and supervised by a responsible adult at all times. The Fun Factory does not accept responsibility for the supervision of children. The recommended ratio of no more than 5 children per adult.

 

DIY Exclusive Hire: During your party our kitchen will be closed so only snacks will be available from the counter. ALL drinks must be purchased from our counter. You will also need to supply your own plates if required.
At the end of your party please ensure your guest leave promptly. Management reserve the right to charge the hirer for any extra time their guests are playing. 

 

Other info: Only food purchased at The Fun Factory may be consumed on the premises (excluding DIY Exclusive Hire). We do not provide a birthday cake as part of your party package but you are more than welcome to bring your own. Please note that for safety reasons you may only use standard birthday candles on your cake. Sparklers/flares/fountains/indoor fireworks are not permitted as these will activate our fire alarms. 

 

Socks must be worn at all times for safety and hygiene reasons. 

 

We do not accept any form of verbal or physical abuse towards staff, management or other members of the public. The Fenton Fun Factory reserves the right to ask guilty parties to leave & will also contact the relevant authorities. 

 

Please ensure you and your guests have read and understood our Rules of Play which are displayed within The Fenton Fun Factory reception area. 

 

Disclaimer: RLCL Entertainment Ltd t/a The Fenton Fun Factory does not accept any responsibility for accidents/damage to persons or property that may occur due to the Rules of Play not being followed or lack of parent/ guardian supervision. 

© 2017 The Fenton Fun Factory.​

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